Terms & conditions

These terms apply to purchases from Hearthwell, 48 Viscount St, Manchester, M14 5UH, United Kingdom, email contact@hearthwell.site. By placing an order you offer to buy the listed product(s) at the GBP price shown, plus the UK delivery charge stated on the delivery page. Manufacturer brands are shown on each product page. Hearthwell is the seller.

The contract

A contract forms when we take payment via Stripe Checkout and confirm the order. We sell only to UK delivery addresses. Products are new and sold by us — not by a third-party marketplace seller. Prices are in pounds sterling and include VAT at 20%.

Assembly, bases and guarantees

Products are supplied flat-packed for self-assembly. It is your responsibility to provide a level, solid base matching the external footprint stated on the listing, and to follow the manufacturer's assembly and treatment instructions. Anti-rot and anti-corrosion guarantees are given by the manufacturer, not by Hearthwell, and several are conditional on the base being level and — for dip-treated and untreated timber — on a timber treatment being applied as instructed. Dimensions are the manufacturer's and may vary slightly between production batches.

Use of the site

Do not misuse the site or attempt to interfere with checkout. We do not warrant that the site will be uninterrupted; we will honour confirmed orders in line with UK consumer law.

Cancellation and faults

Distance-selling cancellation and our extra returns window are on the returns page. Faulty or misdescribed goods are covered by the Consumer Rights Act 2015. Nothing in these terms removes those statutory rights.

Law

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings there.