Contact
Write to Hearthwell
UK orders, delivery questions, missing parts and trade enquiries. We reply within one working day.
Address
Hearthwell
48 Viscount St, Manchester, M14 5UH, United Kingdom
Opening hours
- Mon–Fri 9:00–17:30
- Sat 10:00–16:00
- Sun closed
Typical response time: within 1 working day.
What we can help with
- Delivery timescales and pallet bookings
- Sizes, footprints and base requirements
- Damaged panels or missing fixings
- Manufacturer guarantee claims
- Order changes and cancellations
- Trade and landlord enquiries
Send a message
Use the form and it goes to contact@hearthwell.site. Include your order reference if you already have one.
Quick answers
Questions we get often
How long does delivery take?+−
UK mainland delivery is free on UK mainland orders. Dispatch is 1–2 working days; transit is typically 3–7 working days. Larger items travel by pallet and the carrier books a slot with you. We do not ship outside the United Kingdom.
Do you assemble it for me?+−
No. Everything is supplied flat-packed for self-assembly, and the listing says how long the manufacturer expects that to take and whether two people are needed. You also need a level, solid base sized to the external footprint. If a fixing or panel is missing, email us the stock code and the pack label and we will get a replacement sent.
What guarantee do I get?+−
Faulty or misdescribed goods are covered by the Consumer Rights Act 2015. On top of that, each product page states the manufacturer's anti-rot or anti-corrosion guarantee — email the stock code and your order reference and we raise the claim with them. Unused items can also be returned under our returns policy.
Do you offer finance?+−
No. Payment is card checkout through Stripe only. We do not take PayPal, WhatsApp orders or finance applications.