Delivery

Hearthwell delivers to the United Kingdom only. We do not ship to EU, US or other international addresses, and checkout will only collect a GB shipping address.

Cost

UK mainland delivery: Free on every order, however many items you buy. The same figure is used in Stripe Checkout and in the Google Merchant Center product feed at /feed/products.xml.

Times

Dispatch: 1–2 working days after we receive your order on a working day. Transit: typically 3–7 working days once dispatched. Most orders therefore arrive within four to nine working days of purchase.

Pallet and kerbside deliveries

Sheds, bin stores and the larger cabinets are heavy, flat-packed goods that travel by pallet. The carrier contacts you to arrange a delivery day, and delivery is kerbside: the driver brings the pallet to the nearest hard standing at the front of the property, not through the house or round the back. Please arrange someone to help move the panels, and make sure there is space for a pallet truck.

Check the packaging for damage before you sign. If anything is crushed, torn or missing, note it with the driver and email us the same day with photographs so we can raise a claim in time.

Postcodes the free service does not reach

Free delivery covers the UK mainland. It does not cover Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isles of Scilly and the Channel Islands. If your address falls in one of those areas we email you before dispatch with the surcharge the carrier quotes — you can accept it or cancel for a full refund, and we will not take any extra payment without your agreement.

Before it arrives

Every product needs a level, solid base sized to the external footprint on the listing. Have the base laid before the delivery day: assembly on an uneven base is the single most common cause of doors that will not close, and it invalidates most manufacturer guarantees.

Where we send from

Orders are sold and shipped by Hearthwell, 48 Viscount St, Manchester, M14 5UH, United Kingdom. You receive a confirmation email from Stripe after payment.

If a delivery is delayed or missing, use track your order or email contact@hearthwell.site. To cancel, use cancel your order. Returns are explained on the returns page.